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Siemens SC242001CCS 2 Line 2.4 GHz Gigaset Base Station with Corded and Cordless Handsets - New Product |  |
Type:
2.4 ghz Cordless
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| Product Reviews from Amazon.com (Rating System 1 to 5) |
| Review | Rating | Last Updated | did not last...
This was a great phone for about 5 months. First the display went out and then the battery would not charge... For the money I had expected more! Costumer support is hard to come by! So I can only give this product 3 stars! | 3 | Today | Function is good, quality stinks
The overall function of the system is good, but certain functions (accessing all messages remotely, sharing information with cordless units, processing messages from cordless units) are far more difficult than they should be. Range on the cordless units from the base unit is nowhere near what was advertised, I experienced maybe 50' at best before the signal started dropping.
The biggest problem, however, is plain lousy quality. These phones just don't last. The LCD display on the base unit gradually loses pixels until it is so unreadable that menus cannot be followed. Similar problems happen on the cordless units. The cordless units just don't last, either - even if not heavily used, they just die after far too short a time.
I thought I'd really love this system, but it's been a huge disappointment and a tremendous waste of money. | 1 | Today | Love this phone
I have this unit with 6 handsets. The handsets batteries will last for many hours. I love the fact it uses regular AA size batteries. I put 2500 MaH NiMH in one and after 6 hours of calling it was still half full.
The only gripe I have about the base is that the long distance carier prefix ignores pauses that are entered. Sound quality is good. I like the various transfer / conference features it has. The second line is nice -- will be using that for VOIP soon.
The styling is timeless and very European. Will not go out of style soon. | 5 | Today | Bad phone, worse service and support!
Not even useable as a boat anchor. If you come across one of these phones, pick it up and throw it as far as you can. This will produce more gratifying results than any wasted phone calls to Siemens. Text on display looks like alien gibberish. One handset burned itself up and never really took a charge right, even with a new battery. Always plagued with background noise, warbles, and pops during calls. Siemen's advice? "Did you try rebooting it?" and "It's broken. We suggest you buy the newer, more expensive one." I'm amazed that it ever passed FCC or UL tests. | 1 | Today | Great features, poor quality
The feature set of this phone is outstanding and easy to use. However, the build quality of the phone is absolutely poor - these phones keep dying after a few months of usage. | 2 | Today | Beware the Siemens 2420
I have been using cordless phones,walkie-talkies, and CB radios,since the 1980's, and I own 5 computers. The Siemens company makes great industrial and professional products. The 2420 system has the best features I have ever used in a cordless phone system. I particularily like the voice caller ID the answering machine gives you with voice messages during remote access from another phone.
I have used two of these systems and had the same Two problems. 1)The LCD screen looses its resolution over time. They may want to take an orange page from Uniden and replace it. 2)The rubber keys feel wonderful, but the contacts behind the keys will wear out in an unreasonable amount of time. THE TALK Key wears out;The # key - wears out; The 1 key wears out. Just about every company you call will take you through a labyrinth of automation and these keys are crucial to your performance. | 3 | Today | Siemens 2420 Gigaset is the worst phone I ever had
This phone system had problems from the day I bought it. First, the handset was defective and had to be exchanged. The batteries in the cordless units would only allow short conversations. I tried new batteries, and they were of little help. After about a year the LCD display died. By that time I had a significant investment in cordless units so I bought another base station. The display in this one also died after about one year. Then I tried to live with the unit without a working display. Obviously the functionality was limited but the basic system worked for a few months. And then the final problem - when a call is received, clicking sounds come out of the base station and all the lights blink. Sometimes by frantically pushing a line button you can get the caller, more often you miss him. And the cordless units no longer receive calls.
I should also add that when the phone was still working, the menu of functions was totally counterintuitive. I have a Ph.D. in science and can handle complex machinery, but even for simple commands on the 2420 Gigaset I had to search in the manual.
The bottom line is:
Siemens made no effort to build a reliable phone. The fact that the display in the 2420 is very likely to fail within 8-16 months says something about the company's lack of commitment to quality.
Since Siemens is the German version of GE, we could be tempted to say that we have here "German engineering" at its worst. But this is probably not fair, German engineers probaly never saw this phone. Instead, German managers bought super cheap products in Asia, slapped huge markup on the units and hoped to make big profits. But what they really accomplished is tarnishing Siemens reputation forever for thousands of people.
I will never buy another Siemens product, and neither should you.
| 1 | Today | Siemens was not responsive to issues
The 2420 unit I purchased new had some issues out of the box. When Siemens recommended I return it for a replacement, they did NOT tell me I would receive a refurbished unit. I did not pay for a refurbished unit, I bought a new unit. So, I now had a refurbished unit. Their customer support line was very unconcerned about the problems I experienced over the next two years. My LCD failed (from a google search, they all do), and any storm caused the phone to require a complete reset. Ultimately, one storm caused the phone to fail. The support line's response was to sent it to a third party for repair. They could not understand why I refused to throw good money after bad. It is little consolation that I am now replacing this unit with something other that Siemens, and a new medical office I am equiping will also not be using Siemens. I only hope someone at Siemens cares enough to change the way they interface with dissatisfied customers who thought they were buying a phone that would work for more that a few years. | 1 | Today | LCD is dead. 10 thumbs DOWN!!
LCD is broken. Phone doesnt ring. Dont trust the Siemens support. They dont answer. They donr help. | 1 | Today | Wish the handsets worked as well as the base
I bought this system for my office after I had installed a 2415 at my home. I was in the honeymoon period at home and decided that we needed the same at the office. Initally everything was as good as advertised. The receptionist (who loved the features) thought she was in heaven and life was good.
Then the handsets started failing, one after the other. Eventually, like my handsets at home, they all failed- every single one. Siemens was very distant and unhelpful, although they replaced the handsets the replacements failed more rapidly (I suspect they were "factory reconditioned") After the warranty was up, Siemens would only offer to sell me more handsets.
Now the base, whose LCD screen no longer works, sits on a side table. People use it to make outside calls and answer pages. They comment on the styling (I agree with that), and remark on the sound quality (quite good on the base). They ask what the antenna is for, and I tell them not to ask.... they don't want to know. | 2 | Today |
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