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Handheld Scanner, 200 x 200 dpi, USB, OCR Capability |  |
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| Product Reviews from Amazon.com (Rating System 1 to 5) |
| Review | Rating | Last Updated | Good idea. Battery didn't work. Cust. Service=worse ever
Battery didn't ever charge properly. So the thing doesn't work unless I have it plugged into a computer. So a waste of time really. Now I have been told by Planon that it's going to take '8-12 weeks' before I can get an exchange from Planon. I think that's pathetic. And judging by the poor, poor customer service, I am expecting to be waiting for far more than 8-12 weeks. | 2 | Today | I Wish It Lived Up 2 the Description
Do not have high hopes on the performance of this device. It functions poorly and is unreliable. Too much money for what it doesn't live up too. | 1 | Today | very useful device
As a court reporter for Alberta Justice, I have found the Docupen scanner an invaluable tool. Many documents are filed and quoted from in court. In times past, I would have to ask the lawyers for the documents they quoted from. Now with the Docupen, it takes literally a minute to scan the document I require which causes little inconvenience to them but ensures the accuracy of the transcript. It's portable, convenient and easy to use. I'm glad to have gotten this item. It has been a great aid in the performance of my job.
Linda | 5 | Today | TOOL OF THE TRADE
"The tool of all professional trades" Ask yourself , does a carpenter go to work without his hammer? or A baseball player without his bat? I am fortunate enough to have received a Planon Docupen RC700 for my birthday. I am an Insurance Broker and in a matter of 3 months have increased my annuity and insurance sales dramatically. I have sold over 1 million dollars of annuities and 80,000 in insurance premiums, not mentioning what I am still working on. In doing so I have more than doubled my income and gained a furthered respect from my clients. I am not saying that the Docupen has made the sales, but that because of the Docupen I am viewed more professional and sensitive to my clients needs, privacy and security. We live in a world were trust is now earned and used sparingly. Offering your clients piece of mind and respect is sealing the deals. I'd venture to say That Planon's Docupen would be a tool for many trades.I have told many of my clients in such fields as:: Attorney's, Doctors,Graphic designers, Marketing sales reps.,Real Estate, Financial advisor's and so many more. They agree it will become part of there everyday. Since my personal production has increased, the President of my brokerage has asked me to speak at meetings and has placed a personal interest in my rapid success story. Just last week he asked me to contact Planon and order 15 units to distribute to other agents as soon as possible. He feels everyone should provide their clients with the professionalism and security that the Docupen provides. Not to mention the added income, that's always a plus. I will leave you with one thing, think about all the books or seminars on building your business, professionalism, sales concepts, self wealth and motivational speakers. From what I have learned in the past few months is that actions speak louder than words, prove to your clients that you are worthy of them don't just say it. Thank you Brian D. | 5 | Today | Excellent
This is an excellent hand held scanner. It takes practice to use becaue you need to learn to hold it steady and move it quickly without jerking it. They have a phone number for help and I needed it to get the software installed. The directions weren't accurate but the help was free and they made sure I could use the scanner before we were done. | 5 | Today | Small & Lightweight
I bought this for my wife to use when she travels. She doesn't use it much, which I take to mean that she isn't that satisfied with it, but she said it does work. | 3 | Today | Docupen, all looks, no serivce
This letter is a summary of my experience with PlanOn for the past 6 months.
It all began innocent enough, I saw an article about the Docupen, and saw immediate possibilities for potential use. Over the summer of 2006 I was going to order the DocuPen 800 Pro, for I was going to have great use in my teaching environment with Worcester State College as well as Becker College, both located in Worcester, Massachusetts.
From a technological perspective, I was intrigued, so began my research of trying to learn more of the product. I searched the web for reviews, personal opinions, etc... and well all in all, things seemed positive minus the software interface and the fact the system shuts off after EVERY one page scan.
Anyway, in early August I decided to order a Docupen, even though on the website it said orders were taking 2-3 weeks to fill. I called sales, and was told that do to manufacturing delays, it was going to be closure to 4 weeks for fulfillment or I could just call back in September when the Docupens are to be in.
I placed my order on September 15, 2006 for a DocuPen Rc800 Pro, standard color $349.00 order number:XXXX. Now all I had to do was wait. Two weeks went by and no word from PlanOn in regards to the status from my order. Now school has been in session for a week now, but that is ok. When I called, I am told that the shipment didn't arrive do to manufacturing difficulties. At this point, I am willing to believe customer service. Two more weeks go by and still not response from customer service about the status of my shipment. I attempt to call the 1-888-507-3926 and keep getting the answering service. I tried on-line chat-support, only to find out that an order that was suppose to take 2-3 weeks, is now going to take 6-8 weeks. The kind lady from customer service offered me a carrying case for the scanner when it arrives. I really didn't care about any carrying case, I just wanted up front honesty about where the heck my scanner was and when was it going to be delivered.
3 months go by and finally, the Docupen scanner arrives, was it worth the wait, NO! In total, the delivery time took over 3 months. In such time I was able to find another product that better met my needs for the purpose of scanning documents. Even though I had decided to purchase another product, I was still looking forward to using my PlanOn DocuPen. All I have to say is that I was sorely disappointed at the scan quality, the poor software options and overall experience for PlanOn. So with no hesitation, I requested to return my DocuPen under the 30-day money back guarantee.
Was that to be the end of my frustrations with PlanOn, NO!
Here is a time line of various correspondences in the attempts to get an RMA and refund issued.
December 4, 2006 - initial request for an RMA
December 4, 2006 - I receive standard RMA procedure
December 4, 2006 - All required questions from RMA questionnaire have been answered and emailed back
December 11, 2006 - receive RMA sheet
December 12, 2006 - send back Docupen according to PlanOn specifications with tracking # and signature confirmation, emailed RMA department to inform of status
December 14, 2006 - receive email from RMA rep saying that they will be looking out for the package
December 18, 2006 - receive email verification (from Post Office) of signature confirmation
January 8, 2007 - I email RMA rep to find out status
January 14, 2007 - I email RMA rep again to find out status
January 18, 2007 - I receive an email from the RMA rep informing me that the package had indeed arrived, and that the credit would be issued in 5 days
January 25, 2007 - I still have not received any verification or communication that my credit is being processed
January 29, 2007 - I call PlanOn and have the following conversations "called PlanOn today (1/29/07) I spoke with a Harmony from customer service. I was told that April McKnight is the credit manager. Apparently the credit manager has been out of the office for the past week. Though that doesn't explain the email from Nick on 1/18/07 explain that the credit will be issued in 5 days. Here over two weeks after that email, apparently the credit is still sitting on April's desk. I was told by Harmony that it will be taken care of this week."
So I have been more than patient in regards to waiting for reply and follow up from anyone from PlanOn. Every time I contacted someone about the request for an RMA, I was the one that had to follow up (4 times) before receiving a reply to my request. I have now emailed three times in regards to receipt of my returned docupen.
Needless to say, I find the product not worth the time or the money. The company has miserable customer service. But I should have been aware of this when I first placed my order and was told it would take 2 weeks and it arrived 3 months later, and the product was a piece of junk. | 1 | Today | DPEN-R700
Great little device. I am in the construction business, and can carry this to the field make copies on the hood and send via email to engineers for corrections.
WOW what a find!!! | 5 | Today | Not Worth It!
We bought this scanner for scanning documents while traveling and the resolution and capacity are not as advertised. The resolution and quality of the scanned image is grainy and not clear at all. The scanner also holds a lot fewer pages than advertised. | 1 | Today | The technology is just not here yet
Unfortunately, this was a very poor functioning item. The idea is great but the technology is simply not here yet. It did not scan properly no matter what I did. I do not recommend this item as I had to ship it back. Fortunately, I purchased it directly from Amazon and was only out of the shipping. If you are going to try this item, I highly recommend the same. | 1 | Today |
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