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Flatbed Scanner, 4800 x 4800 dpi, Color Depth: 48-bit Color, USB 2.0, OCR Capability |  |
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| Product Reviews from Amazon.com (Rating System 1 to 5) |
| Review | Rating | Last Updated | One headache after another
My employer here in San Francisco (I'm not in Kentucky like is says above) purchased one of these scanners to help us go paperless in the office. We have tons of paper documents that need to be scanned and archived. However, using this scanner has been one headache after another. Yes, it is fast, but it also jams often, and often grabs more than one page at at time(if this doesn't cause it to jam then it simply means pages end up missing in the scan). The worst part is that after a jamming episode it simply won't interface with Adobe Acrobat again unless it is shut down and rebooted. This happens A LOT. Sometimes it stops interfacing even without jamming. It's not unusual to have to reboot the scanner several times an hour. I'm not sure if it's a hardware or software issue, all I know is that it has been a pain in the neck for months. And of course, HP customer service is notoriously bad so that only makes a bad situation worse. We've barely had this scanner 6 months and have already decided to replace it. We recently ordered a Fujitsu FI-5120C and I have high hopes, based on its reviews, that my scanning headaches are over. As for this HP, what an expensive mistake it was. Also, btw, it makes a very annoying high pitched sound while scanning that made scanning very unpleasant. | 2 | Today |
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