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| Product Reviews from Amazon.com (Rating System 1 to 5) |
| Review | Rating | Last Updated | Good Camera, Crappy Software
This is a nice little camera, and the video quality is excellent. However, I cannot recommend it because the video editing software is from Roxio. Canon clearly states that they do not provide product support for the software. Roxio also avoids supporting the software - if you have a problem, they will allow you to call tech support for $40, or they will kindly sell you an upgrade for $39.95. I have been trying, unsuccessfully, for 6 weeks to get an unlock code from them to allow me to use the software. For some reason, when I installed the software and registered it as instructed, I never received back an unlock code, so the software is useless. Roxio obviously made a piggyback deal with Canon in order to force people into buying their "upgraded" product. Roxio simply ignores e-mails. | 1 | 783 days ago | Heat up
The camera does heat up when attached to the charger.I complained to Cannon support about the camera getting hot enough to the point that you cannot touch it.
<br />They didnt know anyhting about it (even though the manual that came in the box does point out issues with reaching optimal temperature).
<br />I returned it after a week.
<br />Although I should say that it is a very slim/light camera and does have a superb video quality.
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<br />If it wasnt for the battery/charging I would have kept it | 3 | 783 days ago | Canon DC20
Size of camcorder is awesome and best sellng point. It's also pretty to use.
<br />Video is excellent when shooting outside, and inside with plenty of light.
<br />Video is only average when indoor lighting is moderate to fair.
<br />Battery life is OK - about what you find on other camcorders in this category.
<br />Stay away from Memorex disks. Only getting 14 minutes (instead of 20) when shooting in highest mode. Have heard similar complaints from a Sony camcorder owner. | 4 | 783 days ago | Canon DC20
Very Good Buy and Great Camcorder,would tell anyone to get it.Love it so far. | 5 | 783 days ago | Disappointed
I took a chance on a Canon, in part because of Sony's lengthy rap sheet of offenses against its customers, in part because a lot of people really seem to like their products. Up to this point I've used a miniDV Sony purchased in 2000. Unfortunately, my gamble with Canon didn't pay off. Two major problems:
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<br />1) There is a noticeable scraping noise every 5 seconds as it engages the DVD drive, which the microphone picks up unfailingly in quiet situations. (Imagine filming your sleeping newborn and noticing during playback a sound much like mice hard at work just off camera.)
<br />2) It was hot to the touch within minutes of being powered up, i.e. before I finished recording sample footage. (I was using the AC adapter, not the battery.)
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<br />In case it is relevant, here is what pg. 124 of the instruction manual says:
<br />"Problem: The disc's rotation can be faintly heard. Solution: The disc is activated from time to time. This is not a malfunction.
<br />Problem: Occasionally the operation sound can be heard. Solution: The disc is activated from time to time. This is not a malfunction.
<br />Problem: Pressing the start/stop button will not start recording. Solution: The camcorder has exceeded its operational temperature. Disconnect the compact power adapter and remove the battery pack and let the camcorder cool down before resuming use."
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<br />I didn't buy it from Amazon.com (I didn't want to wait for it to ship over the holidays) & I'm not looking forward to paying a restocking fee to return a "not malfunctioning" but basically unusable product.
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<br />P.S. The two stars I gave it are for its compact size and cool appearance. Better luck next time on the rest. | 2 | 783 days ago |
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